Refund Policy

1. General Information

This Refund Policy describes the conditions under which you can request a refund for courses purchased at trocadar.app.

Owner: LUIS GABRIEL LUNA CERON

Contact Email: [email protected]

2. Guarantee Period

We offer a guarantee period of 14 calendar days from the date of purchase.

Conditions for Refund:

• Request must be made within 14 days of purchase
• Must not have completed more than 30% of course content
• Must not have downloaded most of the course materials
• Must provide a valid reason for the request

3. How to Request a Refund

1. Contact us: Send an email to [email protected] with subject "Refund Request"
2. Include: Full name, email used for purchase, date of purchase, order number, reason for request
3. Wait for response: We will review within 3-5 business days
4. Processing: Once approved, refund processed within 5-10 business days

4. Eligible Situations for Refund

• Course content differs significantly from description
• Technical problems preventing access (if unresolvable)
• Duplicate charges or billing errors
• Course does not meet educational expectations (within guarantee period)
• Unforeseen personal circumstances (case by case)

5. NOT Eligible for Refund

• Requests made after the 14-day guarantee period
• Having completed more than 30% of course content
• Having downloaded most of the course materials
• Change of mind without justified reason after guarantee period
• Violation of course terms of use
• Sharing access credentials with third parties
• Lack of time to complete the course

6. Refund Method

Refunds will be processed using the same original payment method:

• Credit/debit card: 5-10 business days
• PayPal: 3-5 business days
• Other methods: Processing time may vary

7. Partial Refunds

In some circumstances, we may offer a partial refund:

• Requests between days 15-30 after purchase (case by case)
• When 30-50% of content has been consumed
• Technical problems that partially affected experience

8. Disputes and Chargebacks

Before initiating a dispute with your bank, please contact us first. Fraudulent chargebacks will result in account suspension and possible legal action.

9. Contact

• Email: [email protected]
• Contact form: Contact Page

Response time: 24-48 business hours

Owner: LUIS GABRIEL LUNA CERON